PRIVACY POLICY

1. Who is responsible for your personal data?

We respect your privacy and aim to handle personal information carefully. This Privacy Policy explains how personal data is handled when you browse luvendraxio.com, contact us or place an order.

The controller responsible for the processing described in this policy is:

FOJU Ventures UG (haftungsbeschränkt)

Gürtelstraße 28

10247 Berlin

Germany

Email: info@luvendraxio.com

Telephone: +49 1590 8027511

2. Information processed through the website

Depending on how you use the website, we may process the following categories of information:

- Contact information, such as your name, email address, telephone number and any information you choose to send us.

- Order information, such as items purchased, order status, billing details, delivery address, shipping selection and payment status.

- Customer-service information, such as your messages, questions, complaints and requests for returns or refunds.

- Technical information needed to operate and protect the website, such as IP address, device and browser information, access times and technical log data.

- Cookie and preference information, where relevant to the website's operation or any optional tools you have agreed to use.

Please do not send sensitive personal information unless it is genuinely necessary for your request.

3. Why we process personal data

We use personal data for the following purposes, where relevant:

Processing and delivering orders: We need order, contact and address details to handle purchases, arrange delivery, send updates and deal with returns or refunds. The legal basis is Article 6(1)(b) GDPR, performance of a contract or steps requested before entering a contract.

Answering customer enquiries: We use the information you send to respond to questions or handle support requests. Depending on the enquiry, the legal basis is Article 6(1)(b) or Article 6(1)(f) GDPR, our legitimate interest in providing customer service.

Meeting legal duties: Certain records must be retained or handled to meet accounting, tax and other legal requirements. The legal basis is Article 6(1)(c) GDPR.

Website security and technical operation: We may use technical logs and security information to operate the site, detect errors and prevent misuse. The legal basis is Article 6(1)(f) GDPR, our legitimate interest in operating a secure and reliable online shop, where applicable.

Optional features: Where your consent is legally required, for example for non-essential cookies or direct marketing, we process the relevant data only on the basis of your valid consent under Article 6(1)(a) GDPR. You can withdraw that consent for the future at any time.

4. Shopping cart, checkout and payments

When you shop with us, your details are used to process the order. Necessary order details may be passed to technical service providers, payment providers and delivery partners involved in completing your purchase.

The payment options shown at checkout determine which payment service is used. Payment providers may process payment-related personal data under their own privacy information, as applicable. We do not ask you to email us full card details.

5. Hosting and technical service providers

Our online shop is built on the Wix website platform. The platform and supporting service providers may process technical and transactional information as needed for hosting, online shopping, website functions and security.

We may use other service providers for tasks such as processing payments, delivering goods, sending customer emails and resolving technical issues. Data is shared only where there is an appropriate legal basis and where it is needed for the relevant service. Where providers process data on our behalf, appropriate data-protection arrangements are required.

6. Cookies and similar technologies

Some cookies or local storage functions may be necessary for essential features, such as the shopping cart, checkout, security or remembering your privacy choices. Other cookies or similar tools may be used only if those features are enabled and the legally required permission has been obtained.

You can manage available privacy choices through the website's cookie settings where offered, and you can also control cookies in your browser. Disabling strictly necessary features may prevent parts of the store from working correctly.

7. Contact requests and withdrawals

If you email or call us, we use the details you provide to respond to your enquiry and keep any necessary record. If you ask to withdraw from a purchase, we use the information needed to identify the order, process the request and provide confirmation and related communications. We retain the relevant information for as long as necessary under the applicable legal obligations and limitation periods.

8. How long information is kept

We keep personal data only for as long as needed for the purposes described in this policy. Order and invoice information may need to be kept for statutory accounting or tax periods. Support records are kept for the period necessary to resolve the issue and protect legal rights. Technical and optional-tool data should be retained only for an appropriate period based on the actual service configuration and applicable law.

When data is no longer needed and no legal duty requires retention, it is deleted or anonymised as appropriate.

9. International data transfers

Some technology or service providers may process data outside the European Economic Area. Where such transfers take place, they must be supported by a lawful transfer mechanism and any required safeguards, such as an adequacy decision or approved contractual protections.

10. Your data protection rights

Subject to applicable law, you may have the right to request access to your personal data, correction of inaccurate information, deletion, restriction of processing, portability of eligible data, or to object to processing based on legitimate interests. Where processing is based on your consent, you may withdraw it at any time without affecting processing that was lawful before withdrawal.

To exercise these rights, contact info@luvendraxio.com. We may need to verify your identity before processing certain requests.

You also have the right to lodge a complaint with a competent data protection supervisory authority. As our registered office is in Berlin, the Berlin Commissioner for Data Protection and Freedom of Information is a relevant supervisory authority.

11. Policy updates